Review Rescue

Refund policy

Last updated: November 13, 2026. Draft only — not legal advice and not in force until this page is published.

Satisfaction guarantee

The Review Rescue fee is $149 USD, one time. This draft describes when we will refund that fee or fix the work at no charge. It is not legal advice and is not in force until this page is published.

Full refund before work starts, or if we cannot get access

You will receive a full refund of the $149 fee if:

• We have not started work, or
• We cannot get access to the Google Business Profile.

“Started work” means we have accepted Manager access or have begun claim, verification, or editing on the profile. If you decide not to proceed before that point, or if you cannot (or choose not to) add us as a Manager, or if access cannot be obtained after a reasonable effort, we refund the fee in full.

We never ask for your Google password. Access has to come through Google's official Manager invitation, with you remaining the owner.

After delivery: we fix it, or we refund it

If we have delivered the work and you are not satisfied, tell us by email at [email protected] within 14 days of delivery. We will try to fix the problem at no charge, within the original scope (a complete, accurate profile, the QR card, the email template, and the report, based on the facts and photos you provided).

If we cannot make it right, we will refund the $149 fee. “Delivery” means we have sent you the before-and-after report and the review-request materials, or we have told you in writing that the agreed work is complete.

What this guarantee does not cover

• Google verification delays or holds. Those are outside our control. We will tell you what Google is asking for, help you complete any step we can, and wait with you. Extra time caused by Google is not, by itself, a reason for a refund. If Google denies verification, or we otherwise cannot get usable access to finish the work, that is treated as not being able to get access, and you get a full refund.
• Search rankings, star ratings, or the number of reviews that customers later write. We do not promise those results, and a refund is not available solely because rankings, ratings, or review counts did not change.
• Work we cannot finish because the facts, photos, or permissions you provided were missing, inaccurate, or you did not have the right to use them, after we asked for what we needed.
• Changes you or someone else make to the profile after delivery, or problems caused by Google policy changes after delivery.

How to request a refund or a fix

Email [email protected] and tell us the business name and what is wrong. We reply within one business day, Monday through Friday, Mountain Time. Approved refunds are returned to the original payment method when the processor allows it.